Return & Refund Policy

You may raise a return request within 7 days of delivery. Requests made after that window can only be handled under the product's warranty, not as a return.

Contact us with your order number and a description of the problem. For damaged or incorrect items, please include photographs — it lets us resolve the request without a second round of questions.

We accept returns where the item arrived damaged, arrived faulty, or is not what you ordered.

The item must come back with everything it shipped with — box, cables, adapters, accessories and any manuals — and in a condition that reflects normal inspection rather than use.

Some categories cannot be returned once opened, because we cannot resell them as new and cannot verify how they were handled:

• Software, licence keys and any digital activation codes
• Consumables such as thermal paste and cleaning supplies
• Items with physical damage, liquid damage, or a broken warranty seal
• Products damaged by incorrect installation or incorrect voltage
• Custom or specially ordered items brought in at your request

Second hand and refurbished units are sold in the condition shown and described at the time of sale. Cosmetic marks already disclosed on the listing or the bill are not grounds for return, though genuine faults are covered by the shop warranty on your invoice.

Where a return is accepted, we will normally offer a replacement of the same item first. If a replacement is not available, we refund you.

Refunds go back to the original payment method. Once we approve the refund, Razorpay typically returns the money to your account within 5–7 working days — the exact timing is set by your bank, not by us. Cash on delivery orders are refunded by bank transfer to an account in your name.

If the item was damaged, faulty, or not what you ordered, we cover the cost of returning it.

For any other accepted return, return shipping is at your cost. Items are your responsibility until they reach us, so please pack them well and keep the tracking details.

You can cancel an order at no cost any time before it is dispatched — contact us as soon as possible, since hardware orders often move the same day.

Once an order has been dispatched it can no longer be cancelled, and must be handled as a return after delivery.

After 7 days, faults are handled under warranty rather than as returns. New products go through the manufacturer's service network; second hand units are covered by the shop warranty written on your bill.

Bring the item and the invoice to the shop, or contact us and we will tell you the fastest route for that particular product.